Frequently Asked Questions

How Matchmypocket works?

Join MatchmyPocket and browse... hundreds of retailers and offers for one that suits you. You can browse MatchmyPocket for retailers or offers via the navigation ('See them all') or via the search bar.

Shop... exactly as you usually would. Once you have found an offer or retailer you'd like to shop with, simply click through from MatchmyPocket to the retailer and shop as you would normally. The price of the product on the retailer's site will be exactly the same as if you'd visited them directly.

If the offer you pick includes a voucher or coupon code, make sure you copy the code and enter it at the checkout before you pay, for an instant discount.

In case you are applying a coupon code or deal code that is available on a third party coupon site then to ensure the sale is tracked at MatchmyPocket you need to copy the code from the coupon site and then click & visit the retailer logo from MatchmyPocket.

To get the sale tracked you need to ensure at all times that your last click to the retailer page is through MatchmyPocket

Get paid... cashback and save more with other features. We get a commission from our retail partners for referring sales to them and we pay this money straight into your bank or Paypal account or as Cash Vouchers via your MatchmyPocket account as cashback. It's as simple as that.

The Cashback amount or Cash Voucher value is mentioned against each retailer name. On successful tracking of your order we will remit the cashback amount or cash voucher code in your account within 24 hours.

You can also make instant savings with a voucher code (and unlike traditional voucher code sites 95% of our voucher codes come with cashback, enabling you to save twice) or a printable voucher.

How Cashback Works?

Browse

Join MatchmyPocket for free and browse our hundreds of retailers and offers. You can browse via the navigation ('See them all') or via the search bar.

Shop

Review the retailer's offers, then visit their site via the ‘Visit' button on MatchmyPocket and buy your items as you normally would. The price of the product on the retailer's page will be exactly the same as if would if you'd gone there direct.

Incase you are applying a coupon code or deal code that is available on a third party coupon site then to ensure the sale is tracked at MatchmyPocket you need to copy the code from the coupon site and then click & visit the retailer logo from MatchmyPocket.

To get the sale tracked you need to ensure at all times that your last click to the retailer page is through MatchmyPocket

Get paid

Once you've made a purchase we'll track the amount of cashback you're due and send you an email & SMS to confirm this. It will also show as 'Tracked' on your personalised 'My Pocket' page.

Once the retailer confirms your purchase, your cashback will be paid into your MatchmyPocket account. As the money flows in or cash voucher code id alloted, you can transfer it to your bank or PayPal account or incase of cash voucher simply copy the cash voucher code and redeem it on your next purchase. 

How do I sign in?

a.     Go to the homepage and you’ll see ‘Sign in’ in the top right hand corner.

b.    Enter your registered email address or username and password and click 'Sign in'.

c.     For further help please contact the support@matchmypocket.com

I have forgotten my username/password. What can I do?

a.     We are able to send you a password in your email when you receive this be sure to copy and paste it exactly when logging in to your account.

The password information I have been sent is not working. What can I do?

a. We are able to send another password and when you receive this be sure to copy and paste it exactly when logging in to your account.

b. If that doesn't work please contact the support@matchmypocket.com

I am not receiving the password emails. What can I do?

a.     You will need to add us to your safe senders list. If you've not done this please check your junk mail as you will most likely find it in there.

b.    To add MatchmyPocket to your list of safe senders you will need to add our email address to your settings. The email address is mmp@matchmypocket.com

Is there a cost to join MatchmyPocket.com?

a. We get a commission from our retail partners for referring sales to them and we pay this money straight into your bank or PayPal account or as Cash Vouchers via your MatchmyPocket account as cashback.

Is Cashback Guaranteed?

a. Our service allows members to earn cashback or cash vouchers on tracked purchases from retailers. To qualify for cashback, the retailer must confirm that the purchase is tracked, genuine and successful. We do give an indication on the retailer's page of the length of time we expect a payment to take. We're afraid that cashback and cashback payment periods cannot be guaranteed due to the number of parties and hand-offs involved in the process but we will always do our best to obtain your payment for you as quickly as possible.

b. If your purchase is declined we can investigate this further and you can simply raise a declined Cashback Claim and we’ll go back to the retailer to find out why they declined the cashback.

How would I come to know that my order has been captured?

a.     Once your order is captured, you are instantly send an email & SMS on your registered email & mobile number

CashBack Exceptions?

a. Cashback cannot be earned on following transactions: - If the order is cancelled or returned, not completed online (please note some retailers do have phone tracking, please see T&C’s), not met terms and conditions or another referrer is rewarded the cashback.

b. Some stores do have policies and restrictions for cashback earning eligibility and these will be visible under the terms and conditions listed on each retailer page.

It’s been 24 hours and I have not received any gift voucher?

a. We are able to credit the cash voucher codes after 24 hours from the order tracked time.

b. If that doesn't work please contact the support@matchmypocket.com

My Retailer is not listed in the “Claim Order” form. What should I do?

a.     Please contact the support@matchmypocket.com

Why there is different gift voucher value for different stores?

a. We get different commission from different retailers and the casback or cash voucher code varies on the commission we are getting from each retailer